FAQs
Shopping Information
What products do you offer?
LightSalt Studio offers a carefully curated selection of stylish and practical products designed to enhance everyday living. Our collections are regularly updated to bring you fresh designs, quality craftsmanship, and functional products for your home and lifestyle.
How do I place an order?
Simply browse our collections, select your preferred item, choose any available options such as size or color, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I modify or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact our customer support team as soon as possible after placing your order. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
How long does order processing take?
Most orders are processed within 1–3 business days. Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
How long does shipping take?
Shipping times vary depending on your destination. Estimated delivery times are typically:
- United States: 7–15 business days
- Canada: 7–18 business days
- Europe: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Other international destinations: 10–25 business days
Please note that customs clearance and local carrier delays may occasionally extend delivery times.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link. Please allow 24–48 hours for tracking information to become available.
Do you ship internationally?
Yes. We proudly ship to many countries around the world. Shipping availability and delivery times may vary depending on your location.
What if my package is delayed?
While most orders arrive within the estimated delivery window, unexpected delays caused by customs inspections, weather conditions, or local carriers may occur. If your package has not arrived within the expected timeframe, please contact our customer support team for assistance.
Payment Information
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay (where available)
- Google Pay (where available)
- Shop Pay (where available)
Available payment methods may vary depending on your country or region.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and trusted payment gateways to protect your personal and financial information. We do not store your complete credit card details on our servers.
When will my payment be charged?
Your payment will be authorized and charged when your order is successfully placed.
Why was my payment declined?
Payments may be declined for several reasons, including insufficient funds, incorrect billing information, bank security measures, or card restrictions. If your payment is declined, please verify your information, try another payment method, or contact your bank for assistance.
Will I receive an order confirmation?
Yes. After your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
Order Returns
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Returned items must be unused, unwashed, in their original packaging, and in resalable condition.
How do I request a return?
Please contact our customer support team with your order number and the reason for your return. We will provide return instructions and the appropriate return address if your request is approved.
Who pays for return shipping?
If the return is due to customer preference (such as ordering the wrong item or changing your mind), the customer is generally responsible for return shipping costs. If the return is due to a damaged, defective, or incorrect item received, we will cover the return shipping costs or provide an appropriate solution.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your package and include clear photos of the item and packaging. We will review the issue promptly and arrange a replacement, refund, or other suitable resolution.
How long do refunds take?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Are any items non-returnable?
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Clearance or final sale items
- Gift cards
- Items that have been used, washed, or damaged after delivery
How can I contact customer support?
If you have any questions before or after placing your order, our customer support team is always happy to help. Simply reach out through our Contact Us page or email us, and we'll respond as quickly as possible.